Delete Your Account & Data
You can delete your Ovyacare account and the personal data associated with it at any time. Here is how.
Option 1: Delete from within the app
Open the Ovyacare app and go to Profile → Data & privacy → Delete account. Confirm the deletion when prompted. This deletes your account and the personal data associated with it, including your cycle, symptom, and health records.
Option 2: Request deletion by email
Email admin@ovyacare.com from the email address registered to your account, with the subject line “Delete my account”. We will verify the request and delete your account and data. Parents and guardians may request deletion of a child’s account the same way.
What happens next
- Your account and personal data — including menstrual, fertility, symptom, and health records — are deleted within 30 days of a verified request.
- We keep only a minimal internal deletion record (an internal identifier and the deletion date) for audit purposes, and any records we are legally required to retain.
- Copies held by our service providers (for example, crash logs and analytics events under a pseudonymous identifier) are deleted on their retention schedules under our agreements with them.
Your rights
Deletion is your right under the Digital Personal Data Protection Act, 2023. You can also access, export, or correct your data instead of deleting it — see our Privacy Policy for all of your rights and how to exercise them. If anything goes wrong, contact our Grievance Officer at admin@ovyacare.com.